Last updated on April 26, 2019.
Syndetic collects personal information in support of its mission to help teams collaborate and use their data. This personal information is collected through a variety of ways. For example, we may collect personal information when you visit our website at https://www.getsyndetic.com/ or use our software whether downloaded or accessed through a cloud-based service. We also collect personal information when you attend a Syndetic hosted or sponsored event. We may receive your personal information if you are a Syndetic supplier or partner. We may also receive your information from third party partners. If you have other agreements with Syndetic, then those agreements control with regard to the subject matter they cover.
The type of information we collect will depend on your interactions with Syndetic. It may include:
Contact and login Information. Name, employer, title, email address, physical address, phone number, and similar contact info, user names and passwords.
Payment Information. Credit card number, banking information, billing contact (name, address, phone number) and/or billing address.
Usage and Geographic Data. Syndetic may collect personal information related to your use of our products, services and websites. We analyze that usage data so that we can improve our products and your experience with them. In certain instances, Syndetic allows you to use administrative tools to opt out of the collection of some usage data.
Usage data may include information about your computer's or mobile device's operating system and browser type; your device type; details about how you are using our products (including natural language queries); view your Internet Protocol (IP) address, and geographic areas derived from your IP address; networking connection data; Syndetic cookie information; file information; metadata; time stamped logs regarding access times and duration of visits; the websites you visited before coming to Syndetic websites; and other usage data relating to your activities on our Sites, including the pages you request.
Third Party Data. We may receive your personal information from third party suppliers or partners. If you connect with Syndetic accounts on third party social networking sites, we may receive information about your social networking accounts, for example, your name, user name or display name, public profile, and email address. We may combine information you provide with data we collect automatically and with data we receive from third parties. Certain third parties, including analytics companies, advertisers and ad networks, may automatically collect information about you through our websites using cookies, Web beacons, and device identifiers, including personal information about your online activities over time and across different websites, devices, online channels and applications.
You may decline to provide your personal information or ask us to delete it at any time.
When we process your personal information we will only do so where at least one of the following applies:
Syndetic strives to keep your personal information confidential and secure, and will never sell your personal data. In some circumstances Syndetic may share your information with third parties, for example:
We have reasonable and appropriate physical, electronic, and managerial procedures in place to help safeguard your personal information. However, you should know that no company, including Syndetic, can fully eliminate security risks associated with personal information. To help protect yourself, use a strong password, do not use the same passwords to access your Syndetic accounts that you use with other accounts or services, and protect your user names and passwords to help prevent others from accessing your accounts and services.
In certain circumstances we may retain your personal information after you have closed your account or are no longer actively engaged with Syndetic. For example:
Our marketing emails permit you to "opt-out" of receiving further marketing emails. You may contact us at any time to let us know that you no longer wish to receive further marketing emails. If you opt-out, we may still send you transactional emails. Transactional emails include emails about your accounts and our business dealings with you, including alerts, notifications, and billing updates.
You may have the right, depending on which country you reside in, to ask us to provide a copy of the personal information we hold about you (provided that we may ask you for proof of your identity). You may also have the right to ask us to correct any inaccuracies in your personal information or to ask us to delete it. We will consider these requests regardless of where you live.
In addition, if you are based in Europe and accessing our Sites, then you also have the right to ask us to:
If you need help or wish to exercise any of the above rights or have questions about them, please contact us at email@example.com. We will consider all such requests and provide our response as soon as we can. Please note, however, that personal information may be exempt from such requests in certain circumstances, which may include circumstances where we need to keep processing your personal information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity.
Our websites may use various software technologies including “cookies,” “web beacons” and “pixel tags.” “Cookies” are small text files that we and others may place in visitors' computer browsers to store their preferences. We use "Web beacons" or “Pixel tags” - small pieces of code placed on a web page or within the body of an email - to monitor the behavior and collect data about the visitors viewing a web page or viewing or opening an email. Web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page, and we use them from time to time for this and advertising purposes.
We partner with third parties who may place cookies on your browser when you visit our websites, may send their own cookies to your cookie file, and may use those cookies to track and collect information about you and your online activities over time and across different websites, devices, and applications and to provide targeted advertising based on your interests and previous browsing history.
If you have any questions about how we use your personal information, or if you have any other privacy-related questions, please contact us at firstname.lastname@example.org or at Syndetic Data Solutions, Inc., Attn: Legal, 790 Riverside Drive, New York, NY 10032.